Ongoing Service Delays

For those who may have experienced delays in fulfillment and delivery times of orders, or lags in customer service response times, RADHAUS sincerely apologizes.

As has been covered extensively in local, national, and global news reports, the past few years have been a perfect storm of disparate and unexpected disruptions that have changed the way most everything works for a small business, and changes take time to adjust to.

The COVID-19 epidemic was unquestionably the hinge around which the way things were turned into the way things are now. Beyond the serious emotional and social tolls of the pandemic, virtually every industry that involves physical products has seen technical and logistical disruptions across every business sector.

The shutdown of non-essential operations necessary to flatten the coronavirus curve around the world led to raw material shortages, manufacturing backlogs, shipping and transport slowdowns, and economic slumps across the globe in 2020-2021 that have had an insidious domino effect reaching all the way to the end consumer.

As Bicycle Retailer, Forbes, and countless others have been reporting for some time now, the whole bike industry is working hard to keep up with demand, and when recent global developments and economic trends are taken into account it’s inevitable that shortages and delays will last well into 2022 and possibly beyond in 2023 or even 2024.

Things seem like they might be improving, but we're not out of the woods yet. Classic economics says prices are set by supply relative to demand; many large component manufacturers have been increasing prices across the board, and as inflation sets in prices are expected to increase further before 2022 is out.

Considering all of that, and then factoring in the individual challenges facing our suppliers, peers, customers and staff, not to mention personal and family obligations… it is a wonder any of us are able to operate at all.

Of course on the bright side we are operating, and in light of all the challenges that fact is that much brighter. Bright enough to keep us going.

Thank you to our friends and customers for hanging in there with us. RADHAUS truly appreciates your patience and understanding; it gives us the sanity to do the same.

NOTICE // DELIVERY AND SUPPORT DELAYS

HEADS UP!
The unprecedented scale of manufacturing slowdowns, transport bottlenecks, and unexpected community and economic losses that have disrupted so many industries and individual lives around the world over the past year have been challenging for many small businesses to navigate, RADHAUS included.

Recent and current RADHAUS orders for products or services may be subject to fulfillment and delivery delays. Customer service and message response times have also been impacted.

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SHIPPING + DELIVERY DELAYS
To facilitate reasonable shipping and handling rates for customers the vast majority of RADHAUS orders are sent via the United States Postal Service. Unfortunately the combination of global logistics hurdles stemming from the COVID-19 pandemic with recent administrative changes at USPS has created widespread delays with US mail distribution and delivery.

You can find official USPS Service Alerts online as well as extensive reporting on the real world situation from NPR, Washington Post, CNN, USA Today, The Guardian, etc. Shipments via FedEx, UPS/BikeFlights, DHL and most commercial carriers are also experiencing delivery delays at this time.

Please understand that once a package is dispatched it is literally out of any individual's direct control — the tracking numbers provided with fulfillment update emails to customers represent the best source of information available at any given time.

While it is common to take several days for tracking numbers to begin scanning and transit delays can range from days to weeks the good news is that most all packages are ultimately being delivered; the unfortunate reality is that for now we all have to be a little more patient with delivery times until things improve.

WHAT YOU CAN DO NOW
As the recipient we recommend reaching out directly to your local Post Office (and/or Customs House for international orders) to provide the tracking number and request delivery assistance. In our experience this process has been very effective in facilitating delivery as your local agency can sometimes utilize internal resources to locate packages within local or regional distribution centers.

ADDITIONAL HELP
Shipments are generally in transit within 48 hours of a tracking number being generated; after that as long as there are regular tracking scan updates indicating the shipment is in transit there are no further steps RADHAUS can take until delivery.

Whenever possible RADHAUS will initiate a package search to locate shipments that experience substantial delays in tracking updates. Please note that this service is not available for most international packages and most carriers will not initiate a Package Trace request for 15-30 days after the last scan. Once initiated it can take 60 days for a Package Trace to conclude and there's no guarantee of useful results from a 3rd party process.

In the unlikely event that a shipment be declared lost or destroyed by the carrier we will of course process a replacement order as soon as possible. Please understand that even with these unusual circumstances we cannot offer refunds or replacements while orders are still reported by the carrier as being in transit.

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CUSTOMER SUPPORT + RESPONSE DELAYS
For questions not related to shipping delays, the Contact Page is always the best way to get in touch. Please understand that like most small- and medium-sized businesses in this unprecedented and tumultuous time RADHAUS resources are stretched very thin and responses times are considerably longer than normal but every effort is being made to follow up with customers as soon as possible.

New orders continue to be processed as quickly as practical and normal operations will resume as soon as conditions allow. I apologize for any inconvenience and appreciate your patience and understanding during these challenging times.

For now let’s all just do our best and with any luck we will all get through this soon, together.

Be safe. Have fun. Ride bikes.

— Eric/RADHAUS

RADHAUS - PDXTI - CAMPESTRAL

As of 01 January 2019 all Portland Titanium LLC retail products previously offered under the PDXTI name have been incorporated into the CAMPESTRAL brand, which is sold and distributed exclusively by RADHAUS. Henceforth the PDXTI name will denote activities of the race/adventure team only.

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RADHAUSPDX
SALES + SERVICE

PDXTI
ELITE TEAM

CAMPESTRAL
GEAR + COMPONENTS

What’s the deal?

Portland Titanium LLC was originally created to compartmentalize my business accounting and facilitate external sponsorship of the Elite level race team that had been assembled to do long term field testing of products from REN Cycles and other companies.

In the years since both the business and the team have continued to thrive, creating a logistical bottleneck under the PDXTI name and an obvious need for differentiation.

Going forward all Portland Titanium LLC hardware/components will live under the CAMPESTRAL name; PDXTI will continue with the race/adventure team; everything else will be here under the RADHAUS name alongside products from some other great companies.

Apologies for any earlier name confusion.
Please carry on.

— Eric